Purchasing Items from Us
Return and Guarantee Policy
Products can be returned within 30 days of the shipment date. The finer details of the returns policy can be accessed on the Shipping & Returns page
. The only items acceptable for refund are ones attached with our Return Product Authorization. It will be sent to you once you send us a return and refund request on out email address. Ray’s Healthy Living will not pay any postage or shipping charges.
Ray’s Healthy Living has the right to change or discontinue specifications, and imminently change the prices of products, without incurring the obligation to disclose it to you. Ray’s Healthy Living takes reasonable care to make sure they quote correct prices for each product on the website, and to provide visitors with an accurate description of the available product(s) on the website, and to display the latest packaging for each Ray’s Healthy Living product.
However, when you order products, be mindful of the fact that Ray’s Healthy Living does not represent or warrant that the descriptions for products are complete, current, error-free, and reliable or that the product packaging shown on the Ray’s Healthy Living website will be the same for the actual product you receive.
If the product described and displayed on the website does not match the one you receive, or has a different packaging than the product delivered to you, the only remedy you have is to return the product to us – undamaged and unused pursuant our Return Policy
. Ray’s Healthy Living’s references to or descriptions of products is not owned by Ray’s Healthy Living and do not imply any endorsement of the said product or constitute a Ray’s Healthy Living warranty for the same.
Pricing Errors and Omissions
Please bear in mind that product prices, availability, and terms of purchase are all subject to change as and when Ray’s Healthy Living deems it appropriate. Ray’s Healthy Living makes constant efforts to maintain the accuracy of information available on the website and correct errors and omissions as soon as they are detected. In case an error occurs once your credit card is already charged, Ray’s Healthy Living cancels your order and refunds the charged amount in full.
Order Placement and Acceptance
The order you place at Ray’s Healthy Living is accepted only when a payment for the same is received in full by Ray’s Healthy Living. Ray’s Healthy Living may ask you to provide additional information regarding the order you place provided you’ve not stated all the important information required for processing the order. Ray’s Healthy Living reserves the right to cancel or limit your order at any time once it is placed.
Every order you place is explicitly conditioned on your consent of this agreement. We locate product(s) listed on your order only when a complete order is received along with your authorization and a proper mode of payment. The product(s) are then lined for shipment. Despatch of items is subject to their availability. You will be promptly informed if one or more of the product(s) you ordered are unavailable and you may be offered alternative product(s) tantamount in quality and value.
Ray’s Healthy Living accepts orders placed for personal use ONLY. You are not permitted to resell the products offered on our website. If Ray’s Healthy Living discovers that you have place orders with the intention to resell them, your order may be immediately cancelled and your account suspended or terminated. Ray’s Healthy Living may also pursue the available legal remedies under applicable law against you. In case you are caught for fraudulent conduct Ray’s Healthy Living will report it to state, local, and/or federal law enforcements authorities.
Shipping and Risk of Loss
Ray’s Healthy Living will add the applicable handling and shipping charges to the final amount of your order. Ray’s Healthy Living employs commercially reasonable services to ship products to you within reasonable time once a properly completed order is received by Ray’s Healthy Living. Although Ray’s Healthy Living may provide expected shipment dates and timeframes, you should understand that these estimates are made by Ray’s Healthy Living in good-faith and are subject to change/delays. Also, at times Ray’s Healthy Living has limited stocks for particular products and immediate delivery in these cases may not be possible. Rest assured, the product will be delivered as soon as it becomes available.
In case your order gets delayed (later than the date specified at the time of order confirmation; or in case no specified date was provided, more than 30 days from the order confirmation date Ray’s Healthy Living will make efforts to contact you in reasonable good faith. If Ray’s Healthy Living is unable to contact you, or if you don’t want the product anymore, Ray’s Healthy Living will rescind the order and refund the payment already tendered. Ray’s Healthy Living may reject orders in case the provided delivery address lies outside the USA.
Operating in the USA, Ray’s Healthy Living is required by law to collect the applicable local and state sales tax on all orders shipped to particular states. Taxes are applicable on most of the Ray’s Healthy Living products, but certain states exempt taxes on certain items, such as food products. Certain tax authorities additionally require the handling and shipping charges to be included in the calculation of taxable amount, while other states charge sales tax simply on the product price. Ray’s Healthy Living is obligated to follow taxation rules and laws for each state. The final payment amount for your order will be inclusive of the local and state taxes applicable.
By ordering products via the Ray’s Healthy Living websites, you consent to provide payment information that is current, accurate, true, and complete. Placing an order, you warrant and represent that you will provide payment information that is strictly yours and you have the sole authorization for it. Ray’s Healthy Living reserves the right to rescind your order or suspend/terminate your account in case Ray’s Healthy Living has reasonable grounds to believe the payment information provided by you is inaccurate, fraudulent, incomplete, or not current; or for reasons beyond that Ray’s Healthy Living deem appropriate.
Ray’s Healthy Living may not sell directly to jurisdictions outside of the USA and Canada, as our products may not have approval for sale in foreign jurisdictions. Ray’s Healthy Living reserves the right to accept or reject purchase orders for Ray’s Healthy Living products placed by non-US residents. The acceptance of these orders and the corresponding sale of our products will be subject to conditions like:
- You acknowledge that the Ray’s Healthy Living products that you purchase not being a resident of US, shall be:
- Ex works Ray’s Healthy Living facility in the USA per Incoterms 2010, with the title and associated risks and losses of the products transferring to you in full in the USA and
- Purchased strictly for personal use only, and not for further resale by you in any way possible.
- You agree to not place an order for more than a 90 day supply of the consumable products within any 90 da duration.
- You hereby explicitly permit and instruct Ray’s Healthy Living to load and dispatch the products you purchased to your designated shipping address and to contract with a courier service for shipment on your behalf.
- You are the main importer of record and you undertake the sole responsibility for all shipping charges, import requirements, custom clearance, and import duties from Ray’s Healthy Living in the USA to the foreign shipping address you provided.
For Order Placed From Canada ONLY
By ordering Ray’s Healthy Living products, you hereby authorize one of the licensed customs broker in Canada chosen by Ray’s Healthy Living to act as the agent, and to coordinate with the CBSA (Canada Border Services Agency) to see the merchandise clearance, handle the duties and taxes applicable, to return products to Ray’s Healthy Living and submit refund claims (if any) on your behalf intended for the products you return. You also acknowledge that any refund of taxes and duties paid on the returned merchandise will be sent by the CBSA to the customs broker, and that you will receive the refund (if any) directly from Ray’s Healthy Living. You also allow the customs broker to endorse the refund check issued in your name by the CBSA so that the amount can be reimbursed to Ray’s Healthy Living.
Electronic Signatures, Agreements, and Communications
All the information present on the website is classified as electronic communication. When you contact Ray’s Healthy Living through the Ray’s Healthy Living websites or by other types of electronic media (like emails), you choose to communicate with s electronically. By doing that, you allow Ray’s Healthy Living to communicate with you electronically and agree to the fact that all such communications including agreements, disclosures, and notices, electronically provided by Ray’s Healthy Living are tantamount to written communications and shall have the same effect and force like they were signed by the respective parties (Ray’s Healthy Living and You) as written contracts.
In addition to that, you also agree and acknowledge that every time you click “I ACCEPT”, “DOWNLOAD”, “SUBMIT”, or any other similar buttons designated by Ray’s Healthy Living, you submit an electronic signature that becomes legally binding similar to the case where you sign a written contractual agreement. You accept that every electronic submission you make constitutes your intent and consent to be legally bound by the terms and conditions of this agreement and the hyperlinks (if any) present herein.
In accordance with any applicable rules, regulations, ordinances, statutes, or any other laws together with the E-Sign Act (United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229) or other parallel statutes, YOU HEREBY CONCUR TO THE USE OF ELECTRONIC CONTRACTS, ORDERS, SIGNATURES, AND RECORDS AND TO THE ELECTRONIC DELIVERY OF POLICIES, NOTICES, AND TRANSACTION RECORDS INITIATED OR COMPLETED VIA THE WEBSITE OR OFFERED SERVICES OF RAY’S HEALTHY LIVING. Also, you hereby surrender any requirements or rights under any rules, regulations, ordinances, statutes, or any other laws in any jurisdiction that require original signatures, retention or delivery of any non-electronic records, and payments or credit grants in by any other means except electronic.